Privacy Policy

We collect information you provide directly when you contact us, submit a commercial service request, send photos, or respond to follow-up communications. We also collect limited automatic information through analytics and call-tracking services.

When you submit a commercial service request, call the commercial service line, or email us, you may provide your name, role, company or facility name, facility address, city, phone number, email address, equipment type, equipment brand, number of dock positions or doors, urgency level, documentation requirements (such as COI, W-9, purchase order, vendor onboarding, safety orientation), and a description of the failure.

You may submit photos of dock equipment, doors, nameplates, and the failure point. Please do not submit sensitive personal information that is not needed for a commercial dock or door service request. We do not need Social Security numbers, driver's license numbers, bank account numbers, credit card numbers, medical information, employee records, or other sensitive personal data to evaluate a commercial service request. If you send photos, avoid including people, confidential paperwork, proprietary facility documents, visible payment information, restricted areas, or unnecessary sensitive information.

The commercial service line may use call-tracking technology so calls can be answered, routed, recorded, and transcribed for quality, training, and intake purposes. Information collected may include your phone number, the date/time of the call, the call duration, the routing destination, the call recording, and a transcription of the call. Text messages exchanged about a commercial service request may also be retained.

By calling the commercial service line or sending a text message, you consent to call tracking, recording, and transcription where permitted by law.

We use analytics services (such as Google Analytics 4 and Microsoft Clarity) to understand how visitors use the site. These services may collect device, browser, IP address (often truncated), referrer, page-view, session, and interaction data. This information is used to improve the site, troubleshoot issues, and measure the effectiveness of our content.

The site and its analytics/call-tracking providers may set cookies or similar technologies in your browser. You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

We use information to:

• Respond to commercial service requests and inquiries.
• Evaluate whether a request fits the commercial scope, service area, and equipment type accepted on this site.
• Share appropriate commercial requests with a local commercial dock and door service provider when available.
• Maintain, improve, and secure the site.
• Comply with legal obligations.

We may share commercial service request information with an independent local commercial dock and door service provider when the request appears to fit the provider's service area, equipment capability, schedule, documentation requirements, and commercial scope. We may also share information with service providers that help us operate the site (such as analytics, form, and call-tracking providers) under appropriate confidentiality obligations.

Repair work is performed by an independent local commercial dock and door service provider. Independent providers are not employees, agents, partners, joint venturers, or representatives of Greenville Dock Door Repair unless a separate written agreement expressly says otherwise. Each provider handles its own quotes, dispatch, scheduling, service work, invoices, warranties, and compliance.

We do not sell personal information. We do not rent, trade, or monetize commercial service request data outside of legitimate commercial dock-and-door service routing.

We retain commercial service request information, call records, transcriptions, and related correspondence for as long as reasonably necessary to operate the request-routing service, respond to follow-up questions, document provider handoffs, and comply with legal obligations.

We use reasonable administrative, technical, and physical measures to protect information collected through the site. No internet-based service can be guaranteed to be 100% secure.

You can choose not to submit a service request, not to call the commercial service line, or not to send photos. You can ask us to delete a request you submitted by emailing service@greenvilledockdoorrepair.com. You can disable cookies in your browser settings.

The site is intended for commercial facility managers, property managers, and similar adult business users. The site is not directed to children, and we do not knowingly collect personal information from children.

The site may link to third-party websites (such as manufacturer brand pages or municipal references) for informational purposes. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted indicates acceptance of the revised policy.

For privacy questions about this site or a commercial service request, contact us at service@greenvilledockdoorrepair.com or call the commercial service line at (864) 555-0100. See also the Terms of Service.